Refund policy

Return Policy for Canada

At WorldMoss, we value our Canadian customers and aim to provide a seamless shopping experience. If you've made a purchase and need to initiate a return, please review our return policy for Canada below.

Accept Returns?

Yes, we accept returns for eligible items.

Return Window  

You have up to 10 days from the delivery date to initiate a return.

Return Method

Returns can be made in-store at one of our convenient locations.

Item Condition

To be eligible for a return, the item must be in new, unused condition with all original packaging and tags intact.

Restocking Fee 

We do not charge a restocking fee for returns.

Return Reasons and Fees

No Fee for Remorse: If you simply change your mind about your purchase, we do not charge any return fees.

No Fee for Defective Items: If you receive a defective item, we will gladly accept the return at no additional cost.

If you have any questions or need assistance with your return, please contact our customer service team at info@worldmoss.com. We're here to help make your shopping experience with us a positive one.